Frequently Asked Questions
Everything you need to know about shopping with PILGRIM.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.
Do you offer international shipping?
Yes, PILGRIM ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your location and local customs processing.
How can I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
How do I know if an item is in stock?
Our inventory is updated in real-time. If you can add an item to your cart, it is currently in stock and ready to ship.